Everything in the workspace
Features become available as your WhatsApp connection is approved and your subscription is active. Anything not yet connected is clearly labelled “Not connected”.
Shared inbox
- Conversation list with search, filters, labels and unread counts
- Assigned, unassigned, team and staff filters
- Internal notes that are never sent to the customer
- Private record of which staff member sent each reply
- Conversation status: open, pending, resolved, closed
AI assistant
- Suggest, rewrite, shorten, expand or soften a reply
- Generate a reply from key points
- Confidence shown as high, medium or low with the sources used
- Says when information needs confirmation instead of inventing prices
- Human review required before anything is sent
Voice tools
- Transcribe recorded or uploaded voice notes
- Clean up background noise
- Voice style transformation with approved voice profiles
- Documented consent required before cloning a voice
- Processing cost and delivery cost shown separately
Operations
- Contacts, labels, notes and custom fields with CSV import/export
- Products, orders and secure payment links
- Round-robin, team and manual conversation assignment
- Business hours routing and workload visibility
- Reports on response times, workload and credit spend